Reservations

Privacy Policy

1.1 This Privacy Policy, together with our Website terms and conditions available at www.lorenristorantedubai.com, sets out the basis on which any personal information we collect from you, or that you provide to us, will be used, stored and processed by us (“Process”). Foodfund Investments LLC and/or its Affiliate entities, (“FFI”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your Personal Data (as defined below) and how we will treat it.

1.2 By implementing this privacy policy, we aim to strike a compromise between your reasonable expectation of privacy and our legitimate business interests. As a result, we shall make a good faith effort to guard against unauthorised access to or disclosure of your personal information. However, we cannot provide complete security for your personal data.

1.3 By continuing to use the Website, you agree to the terms and conditions set out in this Privacy Policy. You agree that we may Process Personal Data for the purposes of providing you with access to our Website and for any of the purposes listed in clause 3 below.

What types of Personal Data do we Process?

2.1 While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Emirate, Postal code, City

Usage Data

(“Personal Data”). All such information is necessary for our legitimate business interests and to provide you with a service, including but not limited to, fulfilling an order; answering a query; entering a competition.

2.2 When you visit our Website, Usage Data is collected automatically when using the Service. Usage Data may include information such as your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data. We may also collect information that your browser sends whenever you visit our website or when you access the Service by or through a mobile device.

2.3 We may also process other data, such as your hobbies, preferences, buying habits, transactional data, location, and demographics (such as data on your age, gender, and income). In order to create a customer profile about you, we may occasionally merge Personal Data we obtain online with records from other sources (including those from telephone and direct sales).

2.4 We will attempt to limit the types of Personal Data we Process to only that to which you consent (for example, in the context of online registration, competitions, message boards, surveys, polls, games, SMS, MMS and other mobile services).

2.5 We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted by law.

2.6 You may choose to provide your credit card information to make a purchase via the Website, where allowed. In such cases, the credit card information is provided directly to a third party, a secure payment gateway, in order to process payment. Your payment card information will never be saved or used by us. We will make every effort to ensure that the payment gateway companies we deal with store all credit card data with the best industry standard security.

How do we use your Personal Data?

3.1 Any such Personal Data collected may be used for the following purposes (i) To provide and maintain our Website/ Services, including to monitor the usage of our Website/ Services. (ii) To manage your Account: to manage your registration as a user of the Website/ Services. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user. (iii) For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Website/ Services. (iv) To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. (v) To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. (vi) To manage your requests: To attend and manage your requests to Us. (vii) For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred. (viii) For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

3.2 We may share your personal information in the following situations:

With Service Providers: We may share personal information with vendors that provide services to Us, such as fulfilling orders, providing data processing and other information technology services, administering promotions, contests, prize draws and sweepstakes, conducting research and performing analytics, and personalizing individual FFI’s experiences. We do not authorize these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf.

For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company.

With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

With business partners: We may share your information with our business partners to offer you certain products, services or promotions.

With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.

With your consent: We may disclose your personal information for any other purpose with your consent.

What is our Cookies Policy?

4.1 We want working with us to be a straightforward and uncomplicated process. Your computer, tablet, or mobile device must have cookies enabled in order for you to fully utilise our online services. Your experience on our website may be limited if cookies are disabled on your device since we won’t be able to identify you or remember your settings and preferences. our cookies merely strive to make things easier for you while enabling us to tailor your experience because data privacy is extremely important to us.

4.2 What are Cookies and why do we use them?

4.2.1 We use Cookies and similar tracking technologies to track the activity on our Website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on your Device. you can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Website/Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Website may use Cookies.
  • Web Beacons. Certain sections of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

4.2.2 Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes set out below:

4.2.2.1 Session Cookies: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.

4.2.2.2 Cookies Policy / Notice Acceptance Cookies: These are a type of persistent cookies, which identify if users have accepted the use of cookies on the Website.

4.2.2.3 Functionality Cookies: These are a type of Persistent Cookies. These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

4.3 You may set your browser to block all cookies or to indicate when a cookie is being set, although our services may not function properly if your cookies are disabled. To find out how to control or disable cookies within most browsers, consult the “Help” section of your browser or device or visit www.allaboutcookies.org.

4.4 We use Google Analytics to understand how visitors engage with our sites and apps. This means that when you visit our website or use our mobile applications your browser automatically sends certain information to Google. This includes, for example, the web address of the page that you’re visiting and your IP address. you will find the details of how the Google technology collects and processes data following this link https://www.google.com/policies/privacy/partners/

4.5 If you don’t want the Google Analytics to be used in your browser, you can install the Google Analytics browser add-on visit http://tools.google.com/dlpage/gaoptout

4.6 We use SevenRooms’ proprietary reservation and inventory management system (the “Platform“). The Platform interacts with the Us to find available reservations, to secure, change or cancel online reservations, and to confirm that reservations were honored. Where reservations are placed directly with a Us that uses the Platform, or through other third-party reservation services that We may you’re your information is recorded in (or transferred to) the Platform to assist Us in managing the reservation and provide services to you. You may reach out to  privacy@sevenrooms.com if you have any queries in this regard.

What security measures are in place to protect my Personal Data?

5.1 Although absolute security cannot be guaranteed on the Internet, we have in place up-to-date, appropriate technical and organisational security measures to protect your Personal Data against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we Process online.

5.2 While we cannot warrant the complete security of any Personal Data you provide us; we will continue to maintain and improve these security measures over time in line with legal and technological developments.

How will we store your Personal Data?

6.1 We store your Personal Data. We may also or alternatively store your Personal Data on and transfer your Personal Data to a central database located within or outside of the United Arab Emirates. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of personal data, we will take the necessary steps to ensure that your Personal Data is adequately protected in that jurisdiction.

6.2 your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy.

Will my Personal Data be shared with anyone else?

Please see our response in clause 3.2 above. Further your Personal Data may be shared as below:

7.1 Business Transactions: If FFI is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

7.2 Law enforcement: Under certain circumstances, we may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements: FFI may disclose Your Personal Data in the good faith belief that such action is necessary to (i) Comply with a legal obligation; (ii) Protect and defend the rights or property of FFI; (iii) Prevent or investigate possible wrongdoing in connection with the Service; (iv) Protect the personal safety of Users of the Service or the public; and (v) Protect against legal liability.

How can I delete my Personal Data?

8.1 You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Our Website/ Service may give you the ability to delete certain information about You from within the Website.

8.2 You may update, amend, or delete your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

8.3 Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

How can I find out what Personal Data FFI holds about me?

9.1 To see the Personal Data we have collected through this Website that relates to you, to cancel it and/or to correct or update this Personal Data, please email us at dpo@foodfund.ae. In addition, we will always give you the opportunity to update your preferences regarding our use of your Personal Data.

9.2 To protect your privacy and security we will take reasonable steps to verify your identity before granting access. If you have any additional questions about Personal Data we hold about you, please contact us at dpo@foodfund.ae or visit www.lorenristorantedubai.com/contattaci/.

Use of the Website by children

10.1 This Website is accessible to children under the age of 18.

10.2 We require children to consult with their parents before providing Personal Data. We also encourage parents to supervise their children’s online activities by, for example, adopting parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other Personal Data without parental permission.

10.3 We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

Changes to this Privacy Policy

11.1 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11.2 We will not use or disclose Personal Data provided to us pursuant to this Privacy Policy in ways other than the ones described above, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your Personal Data.

Governing law

12.1 The contents of this Privacy Policy shall be governed by the laws of Dubai, United Arab Emirates.

12.2 If any provision of this Privacy Policy is judged to be illegal, void or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed deleted and the continuation in full force and effect of the remainder of the provisions will not be prejudiced unless a court of competent jurisdiction determines that the substantive purpose of this Privacy Policy is then frustrated, in which case you may contact FFI at the address in clause 13 below in order to opt-out of the Privacy Policy.

How can I contact FFI?

13.1 If you have any questions or comments about this Privacy Policy, please feel free to contact us at dpo@foodfund.ae.  Any complaints regarding the treatment of Personal Data should also be directed to the above.

“Senza di te non sarebbe lo stesso.”
Without you, it wouldn’t be the same.

Ciao!

The Club – West Palm – Jumeirah –
Dubai – United Arab Emirates

Directions: Our valet service is now located closer to Loren, at the
NH Collection Dubai The Palm. You can also be dropped off by Taxi here.

By Foot: kindly walk until “The Club” located at the end of the shoreline after
Fairmont The Palm and above SĀN Beach Club, you can also ask the buggies along
the way to escort you to Loren.